Refund Policy

We aim to keep pricing fair and transparent. Because our work is service‑based and scheduled in advance, refunds depend on project stage as outlined below.

Deposits

To reserve your slot, a deposit may be required. Once we begin planning or design work, deposits become non‑refundable as they cover time already allocated.

Before Work Begins

If you cancel before we start any work, we will refund payments received, minus any non‑recoverable payment processing fees.

After Kickoff

If you cancel after kickoff but before first draft delivery, we will refund any amount paid beyond the value of time and costs already incurred up to the cancellation date.

After First Draft or Delivery

Payments covering delivered milestones (e.g., first draft, revisions, launch) are non‑refundable. We will continue to complete agreed scope or provide a handover package if you prefer to stop early.

Change Requests

Revisions within the agreed scope are included. Material changes in scope (e.g., new pages, new features, third‑party integrations) may require a change order and adjusted fee/timeline.

Quality Issues

If something we delivered does not match the approved scope, tell us within 14 days. We will fix it promptly. For launched sites, we include 30‑day post‑launch support for bug fixes.

How to Request a Refund

Email info@boltwebsite.com with your project details, payment date, and reason for the request. We usually respond within 2 business days.

Chargebacks

Please contact us first to resolve issues quickly. Unwarranted chargebacks may be disputed with documentation of scope, deliverables, and communication history.